Reviews and Moderation Policy

Moderation on Wefido is managed by Connetter di Saymon Patryk Grabowski, VAT number 02716910415, registered at Via Alcide de Gasperi 33, 61038 Terre Roveresche (PU), Italy. Requests concerning personal data may be sent to privacy@wefido.it; appeals about profiles, content or operational decisions to contestazioni@wefido.it; support requests to supporto@wefido.it; and technical reports or urgent issues to ops@wefido.it.

The platform prioritises safety, content quality, usefulness for users and the protection of responsible professionals. Automatic publication may be restricted, and many items are reviewed by the Wefido team either before or after publication.

• Reviews published within Wefido.
• Community questions and professional answers.
• Professional editorial content, promotional stories and Pet Board publications.
• Images, videos, attachments, documents or other user uploads intended for publication, management requests, verification, appeals or support.
• Business, pet sitter and professional accounts awaiting verification.
• Management requests, verification requests, data corrections, imported sources and coordinates.

• Pet Board publications and messages containing phone numbers, email addresses, links, social handles or contact details used to bypass platform rules.
• Text containing tax identifiers, bank account details, documents, credentials, unnecessary health data or information about third parties.
• Potentially duplicated, improperly promotional or irrelevant content, or content created to manipulate reviews and position in results.
• Coordinates, addresses or sources that conflict with the profile or cannot be verified with sufficient confidence.

• Materials uploaded without the necessary rights or permission are prohibited. This includes copyrighted content, photographs of people without consent where required, unauthorised data about minors and third-party documents.
• Illegal, violent, pornographic, discriminatory, defamatory, misleading, fraudulent or pet-irrelevant content, and content intended to harm others, is prohibited.
• Files containing harmful software, unauthorised executable code, hidden tracking, malicious links, attempts to steal credentials, spam or material designed to bypass platform controls are prohibited.
• Wefido may remove unnecessary file information, resize photos and videos, block risky formats and retain minimal technical evidence when needed for security, audits or appeals.

Reviews must be genuine, relevant and based on actual experience. Authors must not publish another person’s personal data. Approved reviews contribute to the rating shown by Wefido; reviews and data from external sources remain separate supporting information.

Messages, public questions and enquiries to professionals may require sign-in. Wefido may restrict repeated submissions, spam, off-topic enquiries, prohibited attempts to make direct contact or behaviour that reduces user safety.

• Messages may be analysed automatically to detect spam, scams, phishing, suspicious links, prohibited direct contact, harassment, bulk sending, repeated patterns or off-topic content.
• A message may be reviewed, blocked or delivered late when it presents risk signals or exceeds plan limits.
• Authorised personnel may read a message only for a documented reason: a report, an automatic security alert, requested support, an appeal, a legal obligation or investigation of a possible violation.
• Where possible, manual review must be limited to the content needed for the decision and avoid unrelated conversations or data that are not involved in the report.
• The private pet diary is not part of routine message moderation. Authorised personnel may view it only when strictly necessary for security, legal obligations or support requested by the user for that feature.

Decisions to approve, reject, restrict or request additional information are recorded so that checks remain consistent and verifiable. When content is rejected, Wefido explains the reason where required.

Users may appeal removals, restrictions, rejections, suspensions or other operational decisions by writing to contestazioni@wefido.it. Wefido reviews the decision using the available information, the applicable policy and any evidence provided.

For privacy requests, use privacy@wefido.it; for formal appeals about profiles, content or moderation decisions, use contestazioni@wefido.it; for account support, use supporto@wefido.it; for technical or urgent issues, use ops@wefido.it.

Users and professionals may request a review of content, management access, sources, coordinates or profiles through the available channels. In cases of abuse, Wefido may restrict accounts, content, messages, interactions or visibility.