Terms and Conditions of Use

Wefido is operated by Connetter di Saymon Patryk Grabowski, VAT number 02716910415, registered at Via Alcide de Gasperi 33, 61038 Terre Roveresche (PU), Italy. Privacy requests may be sent to privacy@wefido.it; account and service support requests to supporto@wefido.it; formal appeals concerning profiles, content or operational decisions to contestazioni@wefido.it; and technical or urgent issues to ops@wefido.it. Formal notices may be sent by certified email to connetter@pec.net.

• These Terms govern access to and use of wefido.it, restricted areas and related features offered by the operator.
• User means anyone who browses or uses Wefido; Personal User means someone using private features; Professional or Business means someone managing a presence connected to a business; Content means any text, data, image, video, review, message or file submitted to the service.
• Browsing public pages requires compliance with the rules applicable to navigation. Registration requires express acceptance of the current Terms, Privacy Notice and Moderation Policy.
• Anyone acting for a business or organisation confirms that they have authority to bind it. Using the service on behalf of another party without authorisation is prohibited.

Wefido is a professional platform for the pet world. It helps users, families, businesses and professionals find one another, organise information and communicate more safely. Wefido does not directly sell animals or services, is not a party to agreements made between users and does not replace the professional, veterinary, tax, legal or contractual checks for which the parties remain responsible.

• Guests may browse public content and limited results. An account may be required to interact, save profiles, send messages, view precise information or publish content.
• Personal accounts may search for professionals, manage their pets, use diary, health, treatment, reminder and calendar tools, take part in the community, publish social content subject to privacy settings, and send messages, reviews and reports.
• Businesses and professionals may create and manage profiles, Pet Board publications, stories, posts, editorial content, verification processes and messages according to their plan and permissions.
• Unverified accounts or accounts under review may have restricted visibility and features until approval.

• Users must be at least 18 years old to register and use a Wefido account. By accepting these Terms, users confirm that they are adults and can assume the obligations described here.
• People under 18 may browse public content but may not create an account, purchase plans, request or manage access to a business, publish content, use messages or enter data in the pet diary.
• Italian law allows autonomous privacy consent from age 14 in certain cases for online services offered directly to a minor. This does not automatically make every contract or purchase entered into by a minor valid.
• If Wefido allows accounts for people aged 14 to 17 in the future, it will first update these Terms and introduce age-appropriate information, proportionate checks and, where required, permission from a parent or guardian.
• Wefido may suspend an account where there are reasonable doubts about the declared age and request proportionate verification without collecting documents or information beyond what is necessary.

• The personal Free account allows users to create and manage their personal profile and pet profiles, including photos, basic information and visibility settings.
• It includes the available personal features for pet diaries, health, treatment, dosage, stock, reminders, calendar, attachments, summaries and data export.
• Users may search for and follow professionals, browse public profiles and content, join the community, submit reviews and reports and use available messaging.
• Personal posts, stories, comments, reactions and other social features are available subject to applicable technical limits, privacy settings and moderation.
• Free personal features do not include managing professional profiles, business publications on the Pet Board, public professional contact details, Business statistics or promotional tools.
• Wefido may update, replace or discontinue individual free features for technical, security or service-sustainability reasons. Material changes will be clearly communicated and will not automatically activate paid services.

• Each pet has its own visibility setting. A private pet profile and its content do not take part in public areas, rankings or rewards; making a personal profile public does not automatically make every pet public.
• The owner may invite family members and grant separate permissions to view the diary, add entries or edit permitted details. Access is personal, revocable and may not be transferred or used beyond the permissions received.
• Anyone adding information to a shared pet must respect the owner, the privacy of other participants and the relevance of the data. Wefido may record the activity needed to show who performed an action and to handle security and disputes.
• Pet rankings may use genuine interactions, such as views, visits and likes, according to the metrics and periods shown on the page. Only eligible public pets participate; artificial interactions, coordination or purchased traffic intended to manipulate results are prohibited.
• Any rewards connected to rankings follow the rules published for the relevant period, may be excluded in cases of abuse and do not guarantee winnings, future visibility or cash-convertible value.

• Imported profiles may not yet be managed by their owner and may display the “Is this your business?” process.
• A profile not yet managed by its owner may display minimal public information but does not automatically enable direct contact, content management or additional features.
• The owner may request management access and ask for correction, completion, removal or verification through the available process.
• Sources may be shown to users as short labels such as website, ENCI, Google or OpenStreetMap. Technical links, evidence and operational notes remain restricted to authorised personnel or owners where necessary.
• Verification may include an email linked to the business domain, checks on the official website, supporting documents and review by authorised personnel.

• Maps and search use categories, addresses, coordinates, filters, drawn areas and local data to show relevant results.
• The integrated map uses mapping data and services compatible with Wefido. Any links to external services are shown separately.
• Google Maps links, place identifiers or Google verification data may appear as optional external information when supplied by the owner or collected through authorised integrations.
• Coordinates may be generated automatically from addresses, imported from public sources, supplied by the owner or corrected manually.
• Without sign-in, some results may be aggregated, approximate or limited. Precise information, contact details and interactions may require an account.
• Wefido works to improve data accuracy and freshness but does not guarantee that every address, coordinate, availability statement or external review is complete or always current.

• Pet Board publications, stories, posts, reviews, community questions, answers and messages must be relevant, truthful, respectful and connected to the pet world.
• Community questions are published from a personal profile; businesses and professionals may answer according to their role, expertise and moderation rules, without presenting as a diagnosis or certainty anything that requires an individual professional assessment.
• On free plans or unverified profiles, first contact may need to take place through the platform. For veterinarians, animal shelters and animal welfare organisations, an eligible profile phone number can be viewed with free sign-in, including before the profile is claimed when its public source has been checked. This exception applies only to the profile phone button: contact rules in posts and chats remain unchanged. Attempts to bypass these rules using phone numbers, email, links or social profiles may result in review or rejection.
• False, offensive, discriminatory, misleading, duplicated, spammy or irrelevant content, and content published to manipulate the order of results or reviews, is prohibited.
• Do not submit sensitive data, personal documents, unnecessary health data, bank account details, tax identifiers, credentials or unauthorised third-party information.

Diary, calendar, meal plan, reminder, treatment, dosage, stock, summary, export and common-condition tracking features are organisational tools. They do not provide diagnoses, prescriptions, treatment or veterinary advice. Alerts, estimates and comparisons depend on user-entered data and must not be used as the sole basis for health or nutrition decisions. Users should consult qualified professionals and verify shared information with them.

• Users uploading text, images, videos, attachments, documents, screenshots or other materials confirm that they have the right to use and publish them on Wefido.
• Users may not upload copyrighted materials without permission, images of people without consent where required, unauthorised data about minors, third-party documents, or offensive, illegal, misleading, discriminatory, pornographic, violent, fraudulent or irrelevant content.
• Anyone publishing materials remains responsible to Wefido, other users and third parties for the uploaded content, the information stated and any missing permissions.
• By uploading materials intended for publication, users authorise Wefido to host them, make necessary technical copies, adapt them to platform formats, display and distribute them within the connected profile or content, index them when public and remove them where necessary.
• Content that users choose to make public, including pet profiles, photos, videos, posts, stories and community contributions, may be reshared through Wefido’s official social channels to feature and promote the community and the service, including format adaptations and attribution to the author or profile where appropriate. Private content is not used for this purpose; users may withdraw public visibility for future reshares and request removal of copies controlled by Wefido.
• The licence granted to Wefido is limited to operating and promoting the service, including the official social-channel reshares described above, as well as security, moderation, backups and maintenance. Ownership of the material is not transferred to the business.
• Wefido may reject, hide, restrict, de-index or remove materials that violate these Terms, third-party rights, moderation policies or applicable law.

• Results may be ordered using search relevance, location, category, services, completeness, verification, stated availability, approved Wefido reviews, recent activity and trust or risk signals.
• Some areas may include promoted content or paid visibility. When active, these are clearly identified and do not replace safety and moderation checks.
• Wefido may change ordering factors to improve quality, safety and relevance. No position, number of views, contacts, sales or other commercial result is guaranteed.

• Advertising spaces are identified as Ad or Sponsored and remain separate from non-sponsored results. Purchasing visibility does not guarantee results, contacts or sales.
• With optional consent, Wefido may use a probabilistic profile of non-sensitive interests inferred from service interactions to make ads more relevant. Without consent, only generic or contextual criteria are used.
• Messages, pet diary data, health or treatment information, precise location, special categories of data, minors’ data and techniques that recognise a device from its characteristics are not used to select advertising. Political advertising is not permitted.
• Users may change or withdraw their choice at any time, hide an ad and view information about the main reasons it was shown. Ads preferences do not affect access to essential features.
• Creating campaigns may require an advertising account linked to a business, step-up verification and accurate advertiser, destination, content, budget and schedule details. The account holder is responsible for authorised people and campaigns created on its behalf.
• Advertisers and users may not manipulate signals, create artificial accounts or interactions, evade frequency limits or attempt to identify recipients. Wefido may invalidate events and suspend campaigns or accounts in cases of abuse.

• Messages must not be used for spam, phishing, harassment, scams, bulk sending, unsolicited contact, evasion of plan limits or publication of unnecessary data.
• Wefido may use automated filters, frequency limits, temporary blocks and checks on links, words, recurring patterns, attachments and risk signals to protect users and professionals.
• Authorised personnel may read and assess messages or attachments when a message is reported, flagged by a security alert, connected to an appeal, required for requested support or necessary to investigate possible violations.
• Access to messages must be limited to the reason that makes it necessary and must not be used for advertising profiling, curiosity or purposes unrelated to the service.
• In cases of abuse, Wefido may suspend sending, restrict accounts, hold messages for review, refuse delivery, withdraw features or close accounts according to severity and recurrence.

• Free, Plus and Pro limits are applied by the service and may cover the number of profiles, public contact options, photos and videos, scheduled content, statistics, sharing and other tools shown in the plan catalogue at the time of purchase.
• Advertising campaigns use an Ads budget separate from the subscription. Balance, top-ups, reserved amounts and spending are shown in the advertising area and are not electronic money or transferable or cash-refundable value, except where mandatory law requires otherwise.
• Following a downgrade, suspension or failed payment, Plus and Pro features may be restricted or disabled. Data remains stored according to the Privacy Notice and service rules. Scheduled content may remain visible and cancellable but cannot be edited or published until the plan requirement is restored.
• Profiles covered by the same Business plan belong to the same business and do not constitute a multi-client management service.

• Business Plus and Pro subscriptions may be offered monthly or annually, with prices, taxes and promotions shown before confirmation. Promotions apply only under the conditions and for the duration stated at checkout.
• Payments and payment methods are handled through Stripe. Wefido does not store the full card number. The provider’s Customer Portal may be used to manage renewals, payment methods and cancellation.
• Unless otherwise stated, subscriptions renew automatically at the end of each period. Cancellation takes effect at the end of the period already paid for and does not automatically refund the unused portion, without prejudice to mandatory consumer rights.
• After a failed payment, Wefido may apply a grace period, reconcile the event and temporarily restrict Plus and Pro features. Successful payment recovery restores the relevant features without intentionally duplicating orders or credits.
• Order history shows status, amounts, discounts and service periods. Questions about charges, renewals or refunds may be sent to supporto@wefido.it with the relevant account and order details, but without full card information.

• Business plans are primarily intended for professional purposes. A purchaser acting outside their trade or profession who qualifies as a consumer retains the mandatory rights provided by consumer law.
• Where applicable, a consumer may withdraw from a distance contract within 14 days of its conclusion without giving a reason by sending an explicit statement to supporto@wefido.it or the operator’s certified email address.
• If a consumer asks for service activation during the withdrawal period and then withdraws, a proportionate amount may be due for service already supplied, within legal limits. The right of withdrawal is lost only in the cases and with the express consents required by law.
• Refunds, reversals and feature termination are handled according to the nature of the purchase, actual use and applicable mandatory rules. This section does not limit statutory guarantees or remedies.

• Categories, services, roles, species, facilities, availability and characteristics stated on profiles support search and comparison but remain the responsibility of the owner publishing them.
• For kennels, shelters, associations, animal transport and animal-assisted interventions, authorisations, qualifications, team composition and suitability must be verified directly with the professional or organisation.
• The presence of a profile, service or completed requirement does not amount to certification, accreditation or recommendation by Wefido unless a specific verification notice expressly states what was checked and the result.

• Business features may organise clients and pets, appointments, conversations, requests, consents, notes, documents and operational activities. Actual availability depends on the plan, role and account status.
• The professional decides which data to enter and remains responsible for the legal basis, information given to data subjects, accuracy, minimisation, retention and handling of their rights. Excessive data or documents unnecessary for the requested service must not be uploaded.
• Staff permissions must be limited to actual duties. Credentials, verification codes and personal access may not be shared; the business owner must promptly revoke access that is no longer needed.
• Records, deadlines, templates and reminders support organisation but do not replace the business’s professional, veterinary, tax, accounting or privacy obligations. Users must verify data before relying on it for decisions or client communications.
• Exports and documents may contain confidential data. Anyone downloading or sharing them must protect them and use them only for authorised purposes.

• Wefido may display products, comparisons, informational content and links to external sellers or websites. Unless expressly stated otherwise, Wefido is not the seller and the purchase contract is made with the party identified on the destination page.
• Prices, availability, delivery, returns, warranties and product characteristics may change and must be checked on the seller’s website before purchase. Information on Wefido does not replace labels, instructions or professional advice.
• Some links may generate a commission or be promotional and are identified where required. A commission does not necessarily increase the price paid by the user and does not guarantee a favourable assessment.
• Reviews and links must be genuine and must not be manipulated. Wefido may check abnormal clicks, declared purchases and anti-fraud signals and may remove content or benefits obtained through artificial activity.

• Wefido software, graphics, trade marks, editorial text, taxonomies, page structure and databases are protected by applicable law and remain the property of the operator or their respective licensors.
• Users receive a personal, limited, non-exclusive, non-transferable and revocable licence to use the service in accordance with these Terms.
• Systematic copying, unauthorised scraping, substantial database extraction or reuse, reverse engineering, circumvention of technical measures and unlawful use of content to create competing services are prohibited.

• Anyone who believes content is illegal or contrary to these Terms may send a sufficiently precise report through the available tools or to contestazioni@wefido.it, identifying the content, URL, reason and information useful for assessment.
• Wefido assesses reports promptly, diligently, objectively and proportionately. It may take no action where a report is generic, manifestly unfounded or does not allow the content to be identified.
• When content is removed, visibility is restricted, an account is suspended or another measure is taken, Wefido provides reasons where required, unless prohibited by law or where doing so would compromise security or an investigation.
• Users may challenge a decision through the channel stated in the notice or by writing to contestazioni@wefido.it. Where applicable, out-of-court settlement bodies and complaint mechanisms under the Digital Services Act remain available.

• Users may stop using the service and request account deletion, subject to orders, legal obligations, pending disputes and data necessary to establish, exercise or defend legal rights.
• Wefido may restrict, suspend or close accounts and content in cases of serious or repeated violations, risk to users or animals, fraud, unlawful use, non-payment, security compromise or an order from a competent authority.
• Except in urgent cases, where legally required or where there is a concrete risk, Wefido applies proportionate measures and provides reasons and an opportunity to appeal. Termination does not cancel obligations or liabilities that have already arisen.

• Wefido provides the service with professional care but does not guarantee uninterrupted availability, complete absence of errors or immediate updates to data supplied by users, professionals or external sources.
• Professionals and users remain responsible for identity, qualifications, authorisations, content, offers and agreements made between them. Wefido is not a party to contracts concerning pet services, adoptions, transport or other external services.
• Wefido is not liable for damage caused by inaccurate third-party information, use contrary to these Terms or events outside the operator’s reasonable control, except in cases of wilful misconduct, gross negligence and any other liability that cannot legally be excluded or limited.
• Nothing in these Terms limits mandatory consumer rights, liability for personal injury where required by law or applicable data-protection obligations.

• Wefido may update these Terms in response to legal, security, technical or service changes. The applicable version and date are published on this page.
• Material changes affecting registered users are communicated with reasonable notice, except in legal or security emergencies. Where required, continued use of the service will require renewed acceptance.
• Changes do not operate retroactively on rights already accrued. Users who do not accept a material change may stop using the service and close their account, subject to outstanding obligations.

• These Terms are governed by Italian law, without prejudice to mandatory consumer protection under the law of the consumer’s country of habitual residence.
• For professional users, the courts for the place where the operator is established have exclusive jurisdiction unless mandatory law provides otherwise. For consumers, jurisdiction is determined by applicable consumer-protection rules.
• Before starting a dispute, the parties are encouraged to seek a solution through supporto@wefido.it or contestazioni@wefido.it. Administrative, judicial and out-of-court remedies provided by law remain available.

If any provision is invalid or unenforceable, the remaining provisions continue to apply to the fullest extent permitted. Failure to exercise a right does not constitute a waiver. Headings and summaries make the document easier to read but do not replace the wording of the individual clauses.